An Animal Shelter's Guide to... Books
The newest Animal Shelter’s Guide To book is here
An Animal Shelter’s Guide to Customer Service offers a clear, evidence‑based framework for shelters that want more than polite exchanges—they want a culture where exceptional service is built into every system. With decades of field experience, Tim Crum outlines five core drivers of customer success.
About the Author: Tim Crum
Nationally Recognized Expert
Nationally Recognized Expert
Nationally Recognized Expert
Tim Crum is a nationally recognized expert on fundraising, board governance and shelter operations in the animal shelter industry who is often called upon to speak at national and regional conferences and has presented more than 300 times.
Founder & CEO
Nationally Recognized Expert
Nationally Recognized Expert
In 2008, Tim founded Animal Shelter Fundraising, and has consulted with more than 300 animal welfare groups across the United States and has raised in excess of $300,000,000. In 2013, Tim co-founded Animal Shelter Services to help animal shelters and rescue groups with operational issues ranging from shelter evaluations to board development to interim management.
Ice Hockey Player
Nationally Recognized Expert
Ice Hockey Player
In his spare time, Tim can be found on a frozen sheet of ice playing hockey. In 2018 & 2020, Tim's team, the Yetis, played for and won the League Championship!